Building Positive Relationships - 1 day

Southwark Employees Price: £100 Associates Price: £150


Who is it for?

Staff who want to build positive relationships with their colleagues, internal or external customers and partner organisations.

What does it cover?

Relationships at work

  • What makes a good relationship?
  • How do you build work relationships?

Assertiveness, aggressiveness and passive behaviours

  • Distinguishing between assertive, aggressive and passive behaviours

Understanding our behaviour

  • Understanding perception
  • Beliefs, values and behaviour
  • Four working styles - strengths and weaknesses exercise
  • Self assessment 
  • Questions and feedback

Recognising others' behaviour including stress

  • Recognising others exercise
  • The value of other styles strengths exercise
  • Behaviours under stress understanding ourselves and others
  • Own examples

Adapting our behaviour

  • Four Styles - expectations and adapting for a win-win
  • Managing difficult people and situations
  • Skill practice with scenarios

Improving communication

  • Adapting our style for improved communication using email, telephone conferencing, presenting, coaching, giving feedback, getting work completed, and team building.
  • Keeping a positive attitude at work
  • An introduction to the impact of cultural awareness and style

Personal Development Plan

  • You will be asked to create a list of actions that you can take forward as a result of the training, and will be expected to take responsibility for following up on these.

What are the course outcomes?

By the end of this training session, you will be able to:

  •  Identify the core ingredients needed to build good relationships
  •  Analyse the effects of your behaviour when dealing with others
  •  Learn to express your position and feeling openly
  •  Learn to treat yourself and others with respect
  •  Create trusting and respectful relationships at work

Book dates available for this course

21 Mar 09:30 Training Room G01a, Ground Floor, 160 Tooley Street, London, SE1 2QH 1 Spaces Left 07 Jun 09:30 Training Room G01c, Ground Floor, 160 Tooley Street, London, SE1 2QH 11 Spaces Left

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