Good Practice In Resident Involvement - CIH - 1 Day
Southwark Employees Price: £0 Associates Price: £0
Who is it for?
This course is for anyone involved in resident engagement and community development, customer scrutiny and service planning.
What does it cover?
This course covers...
Taking stock of best practice at Southwark
The changing context for Housing
Local and structural metrics – channel shifts and intelligence led engagement
What others are doing – ideas from elsewhere
What are the course outcomes?
Participants will be able to...
Better appreciate the foundations of good practice that already exists
Learn from emerging practice elsewhere in the sector and beyond
Develop ideas for customer insight led resident involvement
Better connect resident involvement to the principles of co-creation of services