Good Practice In Resident Involvement - CIH - 1 Day

Southwark Employees Price: £0 Associates Price: £0

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Who is it for?

This course is for anyone involved in resident engagement and community development, customer scrutiny and service planning.

What does it cover?

This course covers...

  • Taking stock of best practice at Southwark

  • The changing context for Housing

  • Local and structural metrics – channel shifts and intelligence led engagement

  • What others are doing – ideas from elsewhere

What are the course outcomes?

Participants will be able to...

  • Better appreciate the foundations of good practice that already exists

  • Learn from emerging practice elsewhere in the sector and beyond

  • Develop ideas for customer insight led resident involvement

  • Better connect resident involvement to the principles of co-creation of services

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