Customer Service Excellence - 1 Day

Southwark Employees Price: £15 Associates Price: £15


Who is it for?

This course is for frontline Housing and Community Services Staff, Customer Services Teams and the Managers who lead and support services during a particularly challenging time for all frontline professionals across the council.

What does it cover?

This course covers...

  • Changing face of frontline roles,

  • Key qualities and competencies required

  • Excellence with a social heart and commercial head

  • Appreciative enquiry, process and judgement


What are the course outcomes?

Participants will be able to...

  • Better appreciate emerging customer trends and customer insight

  • Connect their experience on the ground with the bigger picture to inform policy

  • Build on their people skills to interact, liaise and negotiate effectively with customers, technical staff and suppliers; thinking and working more creatively and collaboratively


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