Customer Service Excellence - 1 Day
Southwark Employees Price: £15 Associates Price: £15
Who is it for?
This course is for frontline Housing and Community Services Staff, Customer Services Teams and the Managers who lead and support services during a particularly challenging time for all frontline professionals across the council.
What does it cover?
This course covers...
Changing face of frontline roles,
Key qualities and competencies required
Excellence with a social heart and commercial head
Appreciative enquiry, process and judgement
What are the course outcomes?
Participants will be able to...
Better appreciate emerging customer trends and customer insight
Connect their experience on the ground with the bigger picture to inform policy
Build on their people skills to interact, liaise and negotiate effectively with customers, technical staff and suppliers; thinking and working more creatively and collaboratively