Improving your complaint handling - 3 hours
Southwark Employees Price: £0 Associates Price: £0
Who is it for?
This course is for is for you if you are a Southwark employee and answer complaints. We will bring examples of good practice and examples of what not to do. It is an opportunity for you to reflect on how you handle customer contact during the complaint. The course is practical and looks at communication, verbal, written and with colleagues and customers. Its about getting the best possible complaint response and outcome for the customer.
What does it cover?
This course covers:
- Real life examples of good and bad complaints
- Interactive sessions looking at how you handle complaints
- Expert advice on how to improve your management of complaints
What are the course outcomes?
Participants will be able to feel more confident with how they handle complaints and be able to deliver the best possible outcome for customers