Effective complaints handling - 3 Hours
Southwark Employees Price: £0 Associates Price: £0
Who is it for?
Staff form any service who handle complaints including those new to complaint handling
What does it cover?
This Course covers...
The course looks at how complaints handlers should work with complaints and what is good practice in complaint handling.
We will take you through practical examples and answer questions you may have.
The session will also look at practical steps you can take to manage customer expectations and deliver an outcome for the customer
What are the course outcomes?
Participants will be able to...
- To Improve customer care
- To prevent escalations
- To ensure complaints are handled properly and according to our procedure.
- To improve the quality of our investigations and responses.
- To ensure we use “Putting residents first” principles as a tool for complaint prevention and customer engagement