Handling Difficult Situations and People - One Day

  • 1
  • 2
  • 3
  • 4

Southwark Employees Price: £100 Associates Price: £150

New

Who is it for?

 This course is for anyone who wishes to develop a confident approach when dealing with difficult situations.

What does it cover?

 This course covers…

• Understanding of behaviour
• Developing positive working relationships
• Managing difficult people
• Adopting a confident, professional and appropriate Style

What are the course outcomes?

 Participants will be able to…

• Gain an insight into workplace behaviour
• Develop a positive working relationships with difficult individuals
• Develop an awareness of your own behaviour drivers and triggers and how they impact on the situation
• Learn techniques to handle difficult situations or people with confidence
• Develop an action plan for dealing with difficult situations

Course Ratings & Reviews

  • 1
  • 2
  • 3
  • 4
  • 5

Fantastic course

This was a fantastic course, really useful for exploring the different personalities in society and how we relate and manage with different personalities and stressful situations. A real must!! I took a lot from this course.

  • 1
  • 2
  • 3
  • 4
  • 5

Interactive and thought provoking

An interactive and thought provoking course to look at your own behaviour and how it might impact/ influence others and situations.

  • 1
  • 2
  • 3
  • 4

Handling Difficult Situations and People

This course gave ideas of support to practitioners struggling to discuss / manage difficult situations within the work place. The trainer provided course content prior to the training, this was helpful and I would suggest a read before you attend. I found the 'different styles' exercise formative and quite accurate. You will probably have tried some of the suggestions offered, but will come away with new ideas. Course is worth attending.

  • 1
  • 2
  • 3
  • 4
  • 5

Insightful and beneficial

Brilliant course for sharing difficulties in the workplace in a group and finding insightful ways in dealing with them effectively.

  • 1
  • 2
  • 3
  • 4

Handling Difficult Situations and People - One Day

This was a useful session. The trainer was informed and informative and it was a well structured day.

  • 1
  • 2
  • 3
  • 4
  • 5

Very informative

Thoroughly enjoyed this training course. The trainer was very knowledgeable and provided good insight into how to deal with, not only difficult situations but with challenging behaviours. The session was well organised, very informative and interactive.

  • 1
  • 2
  • 3
  • 4
  • 5

Interactive and engaging

I feel my needs and expectations have been met. The trainer was very knowledgeable and it has made me feel more confident when coming across difficult situations and how to deal with them effectively.

  • 1
  • 2
  • 3
  • 4

informative

Enjoyable and informative , recommend the training for every one

  • 1
  • 2
  • 3
  • 4

Interesting Course

We learnt quite few ways to deal with difficult situations that are very helpful for our day to day job.

  • 1
  • 2
  • 3
  • 4
  • 5

Review

This course was very helpful in identifying and managing behaviours expressed in the workplace. I would recommend others in taking it. The course focussed as much on our own behaviours as on others and what is within our reach for changing difficult attitudes and behaviours.

  • 1
  • 2
  • 3
  • 4
  • 5

Interesting & helpful

I think I was really lucky to have such a nice colleagues to share the course with. Was really easy to talk with the instructor and to express myself with everyone in the room.