Focussing on Maintenance and Compliance services - Half day

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Southwark Employees Price: £0 Associates Price: £0

New

Who is it for?

Managers in Maintenance and Compliance, Contractors and Call Centre managers

What does it cover?

The course is designed for managers and experienced complaints handlers within Maintenance and compliance, our contractors and the call centre. The aim is to build knowledge of what drives complaints in this service area and how we can deal effectively with them.

What are the course outcomes?

Understanding Maintenance and Compliance complaints and how we can effectively deal with them.

- How we work together to learn from complaints and improve services

-  How we can manage any change in Maintenance and complaints handling

Course Ratings & Reviews

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Complaints Training

This training was well presented and pitched at the right level. It was very informative and will help myself and my colleagues think about complaints differently.