Personal Development /category/personal-development Personal Development en-gb Web-Labs SCM RSS Feed 2.0 60 Communicating effectively This course aims to develop the core skills that underpin effective communication. /course/5112/communicating-effectively Thu, 18 Dec 2014 13:53:51 GMT Early retirement training- Planning for your financial future This course aims to encourage a positive and realistic approach to a healthy and financially secure future as well as help you decide at what age you would like to retire. /course/5317/early-retirement-training-planning-financial-future Tue, 03 Mar 2015 17:10:58 GMT Induction: Welcome to Southwark This course aims to provide new members of Southwark Council staff with an induction to the Council and the opportunity to meet the Chief Executive and Leader of the Council to understand the Vision and Values of Southwark. /course/5090/induction-welcome-southwark Tue, 16 Dec 2014 16:44:08 GMT Mobile Devices Support The Council is gradually replacing all Blackberries with iPhones. These sessions have been arranged to support anyone with their new device. In these sessions, you will have an overview of how your iPhone works and an opportunity to ask your spec /course/5626/mobile-devices-support Fri, 30 Jun 2017 14:55:38 GMT FREE - Life Saving Skills for Southwark Staff In light of recent events and as witnessed through various media, acts of courage emerge showing humanity at its best. Often, it’s a stranger who is able to help support and provide encouragement through these difficult times. With this in mi /course/5635/free-life-saving-skills-southwark-staff Tue, 01 Aug 2017 10:35:45 GMT Essential First Aid - All Ages This course is for all staff who want to know what action to take in any emergency and want to learn how to deal with accidents and injuries. It covers emergency life support procedures for adults, children and infants. /course/5636/essential-first-aid-ages Tue, 01 Aug 2017 11:04:18 GMT Minutes and Meetings Become quicker, more efficient and more confident in your note taking for meetings, effectively selecting the important details and writing them down easily; follow this up by transforming them into clear and professional minutes. /course/5642/minutes-meetings Fri, 11 Aug 2017 18:01:12 GMT Preparing and Presenting Reports Put together reports in a structured, effective way that helps you to get your message across and helps the reader get what they need; use a step-by-step process of focusing, planning, writing and reviewing to achieve your aims with your reports. /course/5643/preparing-presenting-reports Mon, 14 Aug 2017 12:18:47 GMT Customer Service Excellence You will learn the skills required to provide exceptional customer service, as well as manage customers’ expectations and requests. /course/5644/customer-service-excellence Mon, 14 Aug 2017 13:38:55 GMT Writing in Plain English Write letters, emails and other documents more effectively, using structure and planning to aid clarity and impact; use simple rules of plain, direct English to help you get your message across successfully. /course/5645/writing-plain-english Mon, 14 Aug 2017 12:43:22 GMT Effective Interview Preparation Get yourself ready to give the best possible impression in an interview, by understanding what interviewers are looking for, and how to present your skills and experience to best meet the requirements. /course/5646/effective-interview-preparation Fri, 11 Aug 2017 16:43:32 GMT Managing Your Time Effectively You will learn how to overcome the primary causes of poor time management, prioritising your tasks and planning to increase personal and team productivity. This course includes identifying low productivity and outcomes, and scheduling your activities /course/5647/managing-time-effectively Mon, 14 Aug 2017 12:14:03 GMT Presenting and Public Speaking Make an impact by learning how to build a logical and attention holding structure to your presentation, effectively project your voice, deal with nerves and focus on getting your message across. /course/5648/presenting-public-speaking Mon, 14 Aug 2017 12:50:01 GMT Effective Complaints Handling Learn techniques that will improve your ability to manage and resolve complaints whilst maintaining a customer focused attitude. /course/5649/effective-complaints-handling Tue, 15 Aug 2017 14:26:03 GMT Achieving Your Personal Goals Learn a range of techniques which will improve your ability to set and achieve goals. You will work on your own goals which will help you to transfer the learning straight into your personal or professional situation. /course/5658/achieving-personal-goals Fri, 11 Aug 2017 14:56:31 GMT Building Positive Relationships Delegates will be equipped with a variety of practical tools that will help them build positive workplace relationships and manage difficult situations professionally and effectively. /course/5659/building-positive-relationships Fri, 11 Aug 2017 15:13:48 GMT Surviving and Thriving Through Change This course covers the impact of change and why it can be so difficult to deal with, while exploring key resilience strategies to help cope and thrive during times of change both individually and within teams or working groups. /course/5661/surviving-thriving-through-change Mon, 14 Aug 2017 13:06:58 GMT Handling Difficult Situations and Behaviours Build a comprehensive toolkit for dealing assertively but considerately with difficult behaviours and situations that you may encounter when dealing with colleagues, customers, or anyone else you meet as part of your role. /course/5662/handling-difficult-situations-behaviours Mon, 14 Aug 2017 11:51:31 GMT Building Personal Resilience Build your personal resources, techniques and approaches to bounce back from and cope with the challenges and stresses that work and life present you with. /course/5663/building-personal-resilience Fri, 11 Aug 2017 16:24:16 GMT Developing Your Personal Impact Build on your strengths and learn a variety of techniques to enhance your personal impact and effectiveness through better self-awareness, effective communication, assertiveness and influencing. /course/5664/developing-personal-impact Fri, 11 Aug 2017 16:15:10 GMT Fraud Awareness You will learn how to spot the signs of fraud taking place and also how to report suspected cases of fraud. /course/5666/fraud-awareness Fri, 11 Aug 2017 17:55:24 GMT Presenting Data Effectively Make more impact with your data by learning improved ways to interpret it and display it for your audience and users; take raw data and turn it into helpful charts, graphs and info-graphics. /course/5668/presenting-data-effectively Tue, 15 Aug 2017 14:16:25 GMT Improving Productivity in the Workplace Learn a range of approaches to address productivity issues at work, focusing on the work that's really important and exploring ways to minimise the impact of less productive events, people and activities. /course/5669/improving-productivity-workplace Mon, 14 Aug 2017 13:44:34 GMT Speed Reading Learn a variety of techniques that will improve your reading speed while maintaining an appropriate level of understanding and/or retention. /course/5670/speed-reading Mon, 14 Aug 2017 12:54:22 GMT Effective Problem Solving and Decision Making Delegates will learn a range of approaches to problem solving and decision making. This course is structured around the various stages of problem solving and decision making processes which will help delegates examine problems objectively. /course/5671/effective-problem-solving-decision-making Fri, 11 Aug 2017 17:25:46 GMT APP Training This course aims to support people in logging SASBU enquiries on to the APP system. /course/5679/app-training Fri, 01 Sep 2017 15:17:40 GMT Navigating the organisational landscape: Getting started with positive 'office politics' ‘Office politics’ very often has negative connotations. However, where there are different people with varying interests, motivations and behaviours, political intelligence will always be necessary for individuals to carry out their roles effective /course/5680/navigating-organisational-landscape-getting-started-positive-39-office-politics-39 Mon, 21 Aug 2017 11:19:37 GMT Career boosting conversations: How do we say the things we really think without upsetting anyone? Research tells us it is HOW we express our opinions at work (or not) that will directly impact how people will see us. The less you say, the more you allow others to define your voice and your identity. Our trainer’s mission is to help improve the qu /course/5681/career-boosting-conversations-say-things-really-think-without-upsetting-anyone Mon, 21 Aug 2017 10:25:14 GMT Run Your Career as if it’s Your Business Do you know where your career is going? How can you take charge of your career? What else might be stopping you from progressing up the ladder? In this workshop, we will help you to identify and set targets for career progression. /course/5682/run-career-it-s-business Mon, 21 Aug 2017 11:21:23 GMT Done Is Better than Perfect: How to Overcome Self Imposed Limitations This session explores some of the most common misconceptions, assumptions and Limiting Beliefs that many of us (men and women) experience. These include thinking that “it has to be perfect”, the “Imposter Syndrome” and shying away from taking risks /course/5683/done-better-perfect-overcome-self-imposed-limitations Mon, 21 Aug 2017 11:14:34 GMT How to get the best out of yourself through coaching Staff understand how coaching can help them take ownership of their personal development, potentially leading to career progression or a change of profession /course/5698/best-yourself-through-coaching Thu, 07 Sep 2017 14:21:47 GMT Introduction to Yammer Find what you need, right when you need it. Yammer seamlessly enables connections to people and information from across your organization that you never knew existed, making it easier to move your work forward. This page gives you the support you /course/5629/introduction-yammer Wed, 19 Jul 2017 14:37:59 GMT 2017 Regeneration Staff Conference The conference focuses on the extensive work the council and its partners are doing to make Southwark an even better place to live, work and play as set out in the Councils work plan to revitalise our neighbourhoods. /course/5732/2017-regeneration-staff-conference Mon, 23 Oct 2017 15:24:45 GMT Disability - What is disability? This is the first of 4 units that will provide you with an understanding of disability issues, frequent misconceptions and how they may affect service users and work colleagues. Mon, 02 Feb 2015 15:22:24 GMT Disability - Communicating with disabled service users Learn how to identify reasonable adjustments you can make when communicating with disabled people in person, by phone and in writing. Fri, 06 Feb 2015 17:41:23 GMT Disability - Access and barriers to reasonable adjustments You have an important part to play in ensuring that Souhtwark is inclusive of disabled service users and colleagues. You can help to prevent some of the difficulties disabled people may encounter when they try to access goods and services. Wed, 04 Feb 2015 12:21:01 GMT Disability - Inclusion in the workplace This e-learning course is about inclusion in the work place. Fri, 06 Feb 2015 17:42:00 GMT Universal Credit This online module will give you an overview of Universal Credit and its impact on Southwark Council. Mon, 26 Sep 2016 13:17:13 GMT