Personal Development /category/personal-development Personal Development en-gb Web-Labs SCM RSS Feed 2.0 60 Microsoft Excel Advanced This course aims to provide delegates with an understanding of the advanced features that make organising your spreadsheets and data even easier. /course/5074/microsoft-excel-advanced Fri, 12 Dec 2014 15:05:17 GMT Microsoft Excel Essentials This course aims to provide delegates with an understanding of the fundamental techniques that can be applied quickly in a demanding business and financial environment. /course/5076/microsoft-excel-essentials Fri, 12 Dec 2014 15:12:19 GMT Microsoft Excel Intermediate This course aims to provide delegates with an understanding of the basics of excel to consolidate their skills or extend their knowledge. /course/5077/microsoft-excel-intermediate Fri, 12 Dec 2014 15:12:54 GMT Microsoft Project Level One This course aims to provide delegates with the fundamental skills required to use Microsoft Project to schedule, monitor and communicate details of a project. /course/5078/microsoft-project-level-one Fri, 12 Dec 2014 15:13:19 GMT Microsoft Word Essentials This course aims to provide delegates with the ability to create documents quickly and easily by making the most of time-saving devices as well as techniques to enhance document layout and appearance. /course/5079/microsoft-word-essentials Fri, 12 Dec 2014 15:14:06 GMT Microsoft Word Intermediate This course aims to equip participants with advanced text processing and publishing skills. /course/5080/microsoft-word-intermediate Fri, 12 Dec 2014 15:14:36 GMT Writing in Plain English This course aims to give you tools, tips and practice to help you to identify what medium is appropriate and then to produce well structured concise and professional documents. /course/5084/writing-plain-english Fri, 12 Dec 2014 15:15:55 GMT Achieving your personal goals This course aims to help you reflect on the experience of change and explore your own goals for personal development. /course/5110/achieving-personal-goals Mon, 15 Dec 2014 11:36:32 GMT Building positive relationships This course aims to equip staff and managers with the tools and skills required to build positive relationships with their colleagues, internal and external customers and partner organisations. /course/5111/building-positive-relationships Thu, 18 Dec 2014 13:53:27 GMT Communicating effectively This course aims to develop the core skills that underpin effective communication. /course/5112/communicating-effectively Thu, 18 Dec 2014 13:53:51 GMT Managing your time effectively This is a highly participative workshop which will provide you with the skills to manage your time more effectively. The course is designed to with lots of top tips, ideas and techniques that can be applied immediately to the work place. /course/5114/managing-time-effectively Thu, 18 Dec 2014 13:55:44 GMT Meetings and minutes This course aims to guide delegates through the process of preparing for a meeting to the final production of the minutes. /course/5116/meetings-minutes Thu, 18 Dec 2014 13:56:08 GMT Preparing and presenting reports This course aims to gives guidance on the five-stages of report writing that will help simplify the task, irrespective of the type of report you are preparing. /course/5119/preparing-presenting-reports Thu, 18 Dec 2014 13:57:06 GMT Preparing for job interviews This course aims to guide and support participants for effective and focussed preparation for your Job Interview. /course/5120/preparing-job-interviews Thu, 18 Dec 2014 13:57:23 GMT Presentation and public speaking skills This one day workshop is suitable for people who have little public speaking experience and who want to learn to become confident presenters. /course/5121/presentation-public-speaking-skills Thu, 18 Dec 2014 13:57:43 GMT E Forms training To provide practical training of the most common features of the FormsMaster used by staff authoring and/or editing content, including inputting different content types, previewing, checking and changing content before publishing on the internet with /course/5152/forms-training Thu, 18 Dec 2014 13:54:21 GMT Early Help IT Surgery - Capita One and Synergy Connect This practical, hands-on course is designed for Early Help Capita One and Synergy Connect users who (following full training) need to re-familiarise themselves on how to effectively record information. /course/5153/early-help-surgery-capita-one-synergy-connect Thu, 18 Dec 2014 13:54:57 GMT Focussing on Maintenance and Compliance services To build knowledge of what drives complaints in this service area and how we can deal effectively with them. /course/5154/focussing-maintenance-compliance-services Thu, 18 Dec 2014 13:55:18 GMT Introduction to Microsoft Powerpoint This course aims to provide delegates with an understanding of how to create effective presentations incorporating text, illustrations, tables and graphs. /course/5185/introduction-microsoft-powerpoint Thu, 08 Jan 2015 14:01:00 GMT Jadu CMS training This task-based, hands-on course is suitable for new users of PowerPoint who want to be able to create effective presentations incorporating text, illustrations, tables and graphs. /course/5194/jadu-cms-training Mon, 12 Jan 2015 15:53:38 GMT Developing Your Personal Impact This workshop will explore what makes you tick, you will be quickly identifying what you thought, felt and did before developing a range of options to project higher levels of confidence, presence and credibility. /course/5214/developing-personal-impact Thu, 30 Apr 2015 11:26:17 GMT Managing Your Personal Finances Effectively This course is for anyone who would like to learn to improve their personal financial management skills. Learn how to beat the banks, become debt free and move towards financial independence. /course/5227/managing-personal-finances-effectively Thu, 22 Jan 2015 10:21:04 GMT Information Requests and Data Protection Briefing This course is by invitation only. The course will help you to understand the basics of the Freedom of Information Act, the Data Protection and the Environmental Information Regulations. Including how to recognise an information requests and how to s /course/5254/information-requests-data-protection-briefing Thu, 29 Jan 2015 12:24:51 GMT Handling Difficult Situations and People This course aims to teach you different techniques on how to handle difficult situations with confidence. /course/5269/handling-difficult-situations-people Wed, 18 Feb 2015 10:54:38 GMT Influence With Impact This course aims to enable you to be more confident, influential and persuasive at work through recognising the link between your communication skills and the impact they can have on others. /course/5277/influence-impact Wed, 18 Feb 2015 10:26:46 GMT Introduction to NLP This course aims to provide delegates with the basic principles, tools and techniques of NLP. /course/5278/introduction-nlp Wed, 11 Feb 2015 12:39:41 GMT Effective Problem Solving and Decision Making This course aims to enable delegates to make major or ad-hoc decisions and solve problems creatively. /course/5279/effective-problem-solving-decision-making Wed, 18 Feb 2015 10:44:49 GMT Increasing Productivity in the Workplace This course aims to develop the participants skills and techniques on how to be more productive in the workplace. /course/5281/increasing-productivity-workplace Wed, 18 Feb 2015 10:48:02 GMT Data Presentation - Using Charts and Tables to Illuminate and Persuade This course shows how to present data, numbers, and related messages to management and non-professionals in focussed, concise and understandable ways. /course/5282/data-presentation-using-charts-tables-illuminate-persuade Tue, 10 Feb 2015 10:42:43 GMT Social media (Super User) Training This workshop is aimed at Housing and Community staff who already have some experience of the social web and want to improve both their strategic and tactical use of networks such as Facebook and Twitter to deliver their organisational aims and obje /course/5301/social-media-super-user-training Wed, 18 Feb 2015 12:53:13 GMT Complaints - Dealing with difficult customers This course looks at how complaints handlers should work with complaints where the complaint is from a persistent complainer or the complainant is abusive or aggressive or is refusing to engage. /course/5315/complaints-dealing-difficult-customers Tue, 03 Mar 2015 14:34:07 GMT Early retirement training- Planning for your financial future This course aims to encourage a positive and realistic approach to a healthy and financially secure future as well as help you decide at what age you would like to retire. /course/5317/early-retirement-training-planning-financial-future Tue, 03 Mar 2015 17:10:58 GMT SAP Reporting This course aims to provide manager’s who use SAP with the ability to interpret and use financial information at a variety of different levels to improve management decision making. /course/5320/sap-reporting Thu, 05 Mar 2015 12:50:44 GMT Fraud Awareness Workshop The aim of this course is to educate and refresh delegates in basic fraud awareness and fraud prevention in order to protect Southwark from the threat of fraud. /course/5321/fraud-awareness-workshop Thu, 19 Mar 2015 15:07:34 GMT Autism Awareness Training This course is aimed at staff who wish to gain awareness and understanding of what Autism is and the challenges a person with autism may face. We will also look briefly at the Equality Act. /course/5334/autism-awareness-training Thu, 26 Mar 2015 14:29:56 GMT Effective complaints handling The course looks at how complaints handlers should work with complaints and what is good practice in complaint handling. /course/5411/effective-complaints-handling Mon, 15 Jun 2015 11:29:19 GMT Induction: Welcome to Southwark This course aims to provide new members of Southwark Council staff with an induction to the Council and the opportunity to meet the Chief Executive and Leader of the Council to understand the Vision and Values of Southwark. /course/5090/induction-welcome-southwark Tue, 16 Dec 2014 16:44:08 GMT Unconscious Bias The aim of the session is to provide participants with an understanding of the nature of Unconscious Bias and how it impacts on individual and group attitudes, behaviours and decision-making processes. /course/5433/unconscious-bias Wed, 16 Sep 2015 11:24:33 GMT The Art of Being Brilliant A workshop on personal and community transformation with best-selling author and motivational speaker Andy Cope. In association with The Mayor of Southwark. /course/5445/art-being-brilliant Tue, 06 Oct 2015 14:39:35 GMT Improving your complaint handling A course for new and current complaint handlers to look at how you can effectively manage your complaints. /course/5451/improving-complaint-handling Wed, 21 Oct 2015 17:13:36 GMT HB Overpayments HB overpayments, notification, non recoverable and write-offs refresher /course/5452/hb-overpayments Tue, 13 Oct 2015 10:51:03 GMT Effective Interview Preparation The course aims to help focus your preparation for job interviews with advice, tips & techniques for identifying your skills & strengths; & how to demonstrate your fit at the interview! /course/5460/effective-interview-preparation Tue, 24 Nov 2015 11:31:31 GMT Speed Reading In this practical one day workshop you will be taught how speed reading can help you to deal more efficiently with information overload. The session will explore alternatives to reading that will greatly improve speed and comprehension if practised. /course/5471/speed-reading Fri, 08 Apr 2016 09:59:04 GMT Guide to developing policies and procedures - CIH To enable you to write simple, clear policies that are “living” documents used by relevant people to enhance the performance of the organisation. /course/5477/guide-developing-policies-procedures-cih Fri, 22 Jan 2016 11:10:29 GMT Housing disrepair and the law - CIH This course aims to provide an understanding of your obligations as a landlord to keep your properties in good repair and free from health and safety hazards; also insights into how to reduce the threat of litigation. /course/5479/housing-disrepair-law-cih Fri, 22 Jan 2016 11:15:13 GMT Leasehold repairs and maintenance - CIH This course aims to provide an understanding of your obligations as a landlord to keep your leaseholder’s properties in good repair and to consult when major works are involved. /course/5480/leasehold-repairs-maintenance-cih Fri, 22 Jan 2016 11:18:30 GMT Dealing with challenging, angry and upset customers - CIH This course will equip you with knowledge and skills for understanding and dealing with challenging, angry and upset customers. It will also explore and manage associated risks to develop your resiliency /course/5481/dealing-challenging-angry-upset-customers-cih Fri, 22 Jan 2016 11:53:24 GMT Succession, Assignment and exchange - CIH This workshop will cover both Secure, Flexible, Introductory and Demoted tenancies. /course/5482/succession-assignment-exchange-cih Fri, 22 Jan 2016 11:38:24 GMT Understanding Hoarding Disorder - CIH This course gives teams the understanding of how hoarding disorder develops, the best ways to support customers and the legislation relevant to housing providers and hoarding /course/5483/understanding-hoarding-disorder-cih Fri, 22 Jan 2016 11:46:43 GMT Understanding Mental Health and Learning Disability in ASB and Housing Management - CIH This full day workshop aims to increase understanding of mental illness and learning disability, the effect on housing and the practical tools and responses available to the housing professional. /course/5484/understanding-mental-health-learning-disability-asb-housing-management-cih Fri, 22 Jan 2016 11:59:01 GMT Condensation, dampness and mould growth - CIH To provide staff with an understanding of the causes of condensation, damp and mould growth, to implement prevention methods. /course/5486/condensation-dampness-mould-growth-cih Fri, 22 Jan 2016 10:58:24 GMT Housing Benefit, CTR, Universal Credit and Council Tax Update This is an update/refresher for Exchequers services' Contact Centre staff. /course/5496/housing-benefit-ctr-universal-credit-council-tax-update Tue, 26 Jan 2016 14:53:44 GMT Abandonment, illegal occupants and the law - CIH This course aims to train those working in housing to confidently identify illegal occupiers and take the appropriate action. /course/5506/abandonment-illegal-occupants-law-cih Thu, 18 Feb 2016 16:43:27 GMT Customer Service Excellence This course aims to refresh your focus on the core characteristics emerging for frontline roles and the qualities and resources that people in these roles need to deliver excellence. /course/5518/customer-service-excellence Fri, 04 Mar 2016 09:24:54 GMT Good Practice In Resident Involvement - CIH This course aims to refresh your focus on resident involvement, to build on the strengths of existing good practice and to learn from emerging practice elsewhere. /course/5519/good-practice-resident-involvement-cih Fri, 04 Mar 2016 09:30:30 GMT Mentoring: a one day introductory workshop - CIH Our aim is to create a pool of confident mentors who will sustain and add value to their mentee’s through support and challenge. /course/5526/mentoring-one-day-introductory-workshop-cih Thu, 05 May 2016 14:27:04 GMT Microsoft Access Level 1 - Housing Revenues team ONLY This course aims to… This practical, hands-on course is designed for database users who need to acquire Access skills quickly and effectively. Practice tasks and case studies ensure that fundamental techniques can be applied quickly in a demanding f /course/5544/microsoft-access-level-1-housing-revenues-team Wed, 29 Jun 2016 11:24:36 GMT Agile Agile Project Management is a method of project management designed to allow projects to be flexible and adaptive throughout their development. /course/5559/agile Wed, 13 Jul 2016 15:14:53 GMT Women's Network Event Following the successful launch event in March, the Southwark Women’s Network has been busy developing a series of new events based upon your feedback. /course/5571/women-39-s-network-event Wed, 07 Sep 2016 16:59:26 GMT Microsoft Access Level 2 - by invitation only This is a practical hands-on course designed for database users who need to extend their Access skills. Practice tasks and case studies ensure that techniques can be applied quickly in a demanding financial and business environment. /course/5582/microsoft-access-level-2-invitation Fri, 30 Sep 2016 15:41:42 GMT Dealing with Violence and Aggression – ENGINEERING STAFF INVITATION ONLY This course is for engineering staff only who could potentially encounter violence or aggression in the course of their work. It teaches the skills and behaviours necessary to deal with such behaviour effectively in different contexts. /course/5590/dealing-violence-aggression-engineering-staff-invitation Tue, 06 Dec 2016 08:27:21 GMT Preparing and presenting reports - Planning Division ONLY This course aims to gives guidance on the five-stages of report writing that will help simplify the task, irrespective of the type of report you are preparing. /course/5595/preparing-presenting-reports-planning-division Fri, 13 Jan 2017 11:38:31 GMT Presenting & Speaking in Public - Planning Division ONLY This course is designed for planning officers who need to present reports to Council Members succinctly and with confidence. /course/5596/presenting-amp-speaking-public-planning-division Fri, 13 Jan 2017 11:39:43 GMT Effective writing – ASSET MANAGEMENT INVITE ONLY Effective writing – ASSET MANAGEMENT INVITE ONLY /course/5602/effective-writing-asset-management-invite Tue, 31 Jan 2017 10:54:42 GMT Conflict Awareness; Lone Working The aim of the training is to contribute to a safe and positive service environment for service users and staff. /course/5601/conflict-awareness-lone-working Thu, 09 Feb 2017 10:25:40 GMT AED with Life Support The Automated External Defibrillator with Life support course is a 3 1/2 hour course and covers the following: Personal safety, assessing the incident and patient, priorities: DR,ABC check and sending for help - danger, response, airway, breath /course/5603/aed-life-support Thu, 09 Feb 2017 12:13:44 GMT Building personal resilience This course aims to equip delegates with the skills that will increase their confidence in their ability to bounce back from the many pressures and adversities they encounter in today’s workplace. /course/5313/building-personal-resilience Fri, 27 Feb 2015 09:22:15 GMT Effective Communication Skills: The Art of Storytelling Woman's network - Effective Communication Skills: The Art of Storytelling /course/5605/effective-communication-skills-art-storytelling Wed, 08 Feb 2017 17:25:04 GMT International Women’s Day event hosted by the Women’s Network – ‘Southwark Stories’ International Women’s Day event hosted by the Women’s Network – ‘Southwark Stories’ /course/5604/international-women-s-day-event-hosted-women-s-network-southwark-stories Wed, 08 Feb 2017 17:27:41 GMT Source CMS Training o provide practical training of the most common features of the CMS used by staff authoring and/or editing content, including inputting different content types, previewing, checking and changing content before publishing on the internet. /course/5607/source-cms-training Tue, 14 Feb 2017 15:31:56 GMT Lone Working - Sheltered Housing Staff Only This course aims to contribute to a safe and positive service and environment for service users and staff. This training builds upon employers core staff training programmes in helping to prevent and manage conflict and risk. /course/5619/lone-working-sheltered-housing-staff Wed, 24 May 2017 10:05:36 GMT Disability - What is disability? This is the first of 4 units that will provide you with an understanding of disability issues, frequent misconceptions and how they may affect service users and work colleagues. Mon, 02 Feb 2015 15:22:24 GMT Disability - Communicating with disabled service users Learn how to identify reasonable adjustments you can make when communicating with disabled people in person, by phone and in writing. Fri, 06 Feb 2015 17:41:23 GMT Disability - Access and barriers to reasonable adjustments You have an important part to play in ensuring that Souhtwark is inclusive of disabled service users and colleagues. You can help to prevent some of the difficulties disabled people may encounter when they try to access goods and services. Wed, 04 Feb 2015 12:21:01 GMT Disability - Inclusion in the workplace This e-learning course is about inclusion in the work place. Fri, 06 Feb 2015 17:42:00 GMT Universal Credit This online module will give you an overview of Universal Credit and its impact on Southwark Council. Mon, 26 Sep 2016 13:17:13 GMT