Personal Development /category/personal-development Personal Development en-gb Web-Labs SCM RSS Feed 2.0 60 Achieving your personal goals This course aims to help you reflect on the experience of change and explore your own goals for personal development. /course/5110/achieving-personal-goals Mon, 15 Dec 2014 11:36:32 GMT Communicating effectively This course aims to develop the core skills that underpin effective communication. /course/5112/communicating-effectively Thu, 18 Dec 2014 13:53:51 GMT Meetings and minutes This course aims to guide delegates through the process of preparing for a meeting to the final production of the minutes. /course/5116/meetings-minutes Thu, 18 Dec 2014 13:56:08 GMT Preparing for job interviews This course aims to guide and support participants for effective and focussed preparation for your Job Interview. /course/5120/preparing-job-interviews Thu, 18 Dec 2014 13:57:23 GMT Presentation and public speaking skills This one day workshop is suitable for people who have little public speaking experience and who want to learn to become confident presenters. /course/5121/presentation-public-speaking-skills Thu, 18 Dec 2014 13:57:43 GMT E Forms training To provide practical training of the most common features of the FormsMaster used by staff authoring and/or editing content, including inputting different content types, previewing, checking and changing content before publishing on the internet with /course/5152/forms-training Thu, 18 Dec 2014 13:54:21 GMT Early Help IT Surgery - Capita One and Synergy Connect This practical, hands-on course is designed for Early Help Capita One and Synergy Connect users who (following full training) need to re-familiarise themselves on how to effectively record information. /course/5153/early-help-surgery-capita-one-synergy-connect Thu, 18 Dec 2014 13:54:57 GMT Developing Your Personal Impact This workshop will explore what makes you tick, you will be quickly identifying what you thought, felt and did before developing a range of options to project higher levels of confidence, presence and credibility. /course/5214/developing-personal-impact Thu, 30 Apr 2015 11:26:17 GMT Managing Your Personal Finances Effectively This course is for anyone who would like to learn to improve their personal financial management skills. Learn how to beat the banks, become debt free and move towards financial independence. /course/5227/managing-personal-finances-effectively Thu, 22 Jan 2015 10:21:04 GMT Information Requests and Data Protection Briefing This course is by invitation only. The course will help you to understand the basics of the Freedom of Information Act, the Data Protection and the Environmental Information Regulations. Including how to recognise an information requests and how to s /course/5254/information-requests-data-protection-briefing Thu, 29 Jan 2015 12:24:51 GMT Handling Difficult Situations and People This course aims to teach you different techniques on how to handle difficult situations with confidence. /course/5269/handling-difficult-situations-people Wed, 18 Feb 2015 10:54:38 GMT Introduction to NLP This course aims to provide delegates with the basic principles, tools and techniques of NLP. /course/5278/introduction-nlp Wed, 11 Feb 2015 12:39:41 GMT Effective Problem Solving and Decision Making This course aims to enable delegates to make major or ad-hoc decisions and solve problems creatively. /course/5279/effective-problem-solving-decision-making Wed, 18 Feb 2015 10:44:49 GMT Data Presentation - Using Charts and Tables to Illuminate and Persuade This course shows how to present data, numbers, and related messages to management and non-professionals in focussed, concise and understandable ways. /course/5282/data-presentation-using-charts-tables-illuminate-persuade Tue, 10 Feb 2015 10:42:43 GMT Social media (Super User) Training This workshop is aimed at Housing and Community staff who already have some experience of the social web and want to improve both their strategic and tactical use of networks such as Facebook and Twitter to deliver their organisational aims and obje /course/5301/social-media-super-user-training Wed, 18 Feb 2015 12:53:13 GMT Complaints - Dealing with difficult customers This course looks at how complaints handlers should work with complaints where the complaint is from a persistent complainer or the complainant is abusive or aggressive or is refusing to engage. /course/5315/complaints-dealing-difficult-customers Tue, 03 Mar 2015 14:34:07 GMT Early retirement training- Planning for your financial future This course aims to encourage a positive and realistic approach to a healthy and financially secure future as well as help you decide at what age you would like to retire. /course/5317/early-retirement-training-planning-financial-future Tue, 03 Mar 2015 17:10:58 GMT SAP Reporting This course aims to provide manager’s who use SAP with the ability to interpret and use financial information at a variety of different levels to improve management decision making. /course/5320/sap-reporting Thu, 05 Mar 2015 12:50:44 GMT Fraud Awareness Workshop The aim of this course is to educate and refresh delegates in basic fraud awareness and fraud prevention in order to protect Southwark from the threat of fraud. /course/5321/fraud-awareness-workshop Thu, 19 Mar 2015 15:07:34 GMT Autism Awareness Training This course is aimed at staff who wish to gain awareness and understanding of what Autism is and the challenges a person with autism may face. We will also look briefly at the Equality Act. /course/5334/autism-awareness-training Thu, 26 Mar 2015 14:29:56 GMT Effective complaints handling The course looks at how complaints handlers should work with complaints and what is good practice in complaint handling. /course/5411/effective-complaints-handling Mon, 15 Jun 2015 11:29:19 GMT Induction: Welcome to Southwark This course aims to provide new members of Southwark Council staff with an induction to the Council and the opportunity to meet the Chief Executive and Leader of the Council to understand the Vision and Values of Southwark. /course/5090/induction-welcome-southwark Tue, 16 Dec 2014 16:44:08 GMT Unconscious Bias The aim of the session is to provide participants with an understanding of the nature of Unconscious Bias and how it impacts on individual and group attitudes, behaviours and decision-making processes. /course/5433/unconscious-bias Wed, 16 Sep 2015 11:24:33 GMT The Art of Being Brilliant A workshop on personal and community transformation with best-selling author and motivational speaker Andy Cope. In association with The Mayor of Southwark. /course/5445/art-being-brilliant Tue, 06 Oct 2015 14:39:35 GMT Improving your complaint handling A course for new and current complaint handlers to look at how you can effectively manage your complaints. /course/5451/improving-complaint-handling Wed, 21 Oct 2015 17:13:36 GMT HB Overpayments HB overpayments, notification, non recoverable and write-offs refresher /course/5452/hb-overpayments Tue, 13 Oct 2015 10:51:03 GMT Effective Interview Preparation The course aims to help focus your preparation for job interviews with advice, tips & techniques for identifying your skills & strengths; & how to demonstrate your fit at the interview! /course/5460/effective-interview-preparation Tue, 24 Nov 2015 11:31:31 GMT Housing disrepair and the law - CIH This course aims to provide an understanding of your obligations as a landlord to keep your properties in good repair and free from health and safety hazards; also insights into how to reduce the threat of litigation. /course/5479/housing-disrepair-law-cih Fri, 22 Jan 2016 11:15:13 GMT Succession, Assignment and exchange - CIH This workshop will cover both Secure, Flexible, Introductory and Demoted tenancies. /course/5482/succession-assignment-exchange-cih Fri, 22 Jan 2016 11:38:24 GMT Understanding Hoarding Disorder - CIH This course gives teams the understanding of how hoarding disorder develops, the best ways to support customers and the legislation relevant to housing providers and hoarding /course/5483/understanding-hoarding-disorder-cih Fri, 22 Jan 2016 11:46:43 GMT Understanding Mental Health and Learning Disability in ASB and Housing Management - CIH This full day workshop aims to increase understanding of mental illness and learning disability, the effect on housing and the practical tools and responses available to the housing professional. /course/5484/understanding-mental-health-learning-disability-asb-housing-management-cih Fri, 22 Jan 2016 11:59:01 GMT Condensation, dampness and mould growth - CIH To provide staff with an understanding of the causes of condensation, damp and mould growth, to implement prevention methods. /course/5486/condensation-dampness-mould-growth-cih Fri, 22 Jan 2016 10:58:24 GMT Housing Benefit, CTR, Universal Credit and Council Tax Update This is an update/refresher for Exchequers services' Contact Centre staff. /course/5496/housing-benefit-ctr-universal-credit-council-tax-update Tue, 26 Jan 2016 14:53:44 GMT Abandonment, illegal occupants and the law - CIH This course aims to train those working in housing to confidently identify illegal occupiers and take the appropriate action. /course/5506/abandonment-illegal-occupants-law-cih Thu, 18 Feb 2016 16:43:27 GMT Good Practice In Resident Involvement - CIH This course aims to refresh your focus on resident involvement, to build on the strengths of existing good practice and to learn from emerging practice elsewhere. /course/5519/good-practice-resident-involvement-cih Fri, 04 Mar 2016 09:30:30 GMT Mentoring: a one day introductory workshop - CIH Our aim is to create a pool of confident mentors who will sustain and add value to their mentee’s through support and challenge. /course/5526/mentoring-one-day-introductory-workshop-cih Thu, 05 May 2016 14:27:04 GMT Women's Network Event Following the successful launch event in March, the Southwark Women’s Network has been busy developing a series of new events based upon your feedback. /course/5571/women-39-s-network-event Wed, 07 Sep 2016 16:59:26 GMT Presenting & Speaking in Public - Planning Division ONLY This course is designed for planning officers who need to present reports to Council Members succinctly and with confidence. /course/5596/presenting-amp-speaking-public-planning-division Fri, 13 Jan 2017 11:39:43 GMT Effective writing – ASSET MANAGEMENT INVITE ONLY Effective writing – ASSET MANAGEMENT INVITE ONLY /course/5602/effective-writing-asset-management-invite Tue, 31 Jan 2017 10:54:42 GMT Conflict Awareness; Lone Working The aim of the training is to contribute to a safe and positive service environment for service users and staff. /course/5601/conflict-awareness-lone-working Thu, 09 Feb 2017 10:25:40 GMT AED with Life Support The Automated External Defibrillator with Life support course is a 3 1/2 hour course and covers the following: Personal safety, assessing the incident and patient, priorities: DR,ABC check and sending for help - danger, response, airway, breath /course/5603/aed-life-support Thu, 09 Feb 2017 12:13:44 GMT Building personal resilience This course aims to equip delegates with the skills that will increase their confidence in their ability to bounce back from the many pressures and adversities they encounter in today’s workplace. /course/5313/building-personal-resilience Fri, 27 Feb 2015 09:22:15 GMT International Women’s Day event hosted by the Women’s Network – ‘Southwark Stories’ International Women’s Day event hosted by the Women’s Network – ‘Southwark Stories’ /course/5604/international-women-s-day-event-hosted-women-s-network-southwark-stories Wed, 08 Feb 2017 17:27:41 GMT Mobile Devices Support The Council is gradually replacing all Blackberries with iPhones. These sessions have been arranged to support anyone with their new device. In these sessions, you will have an overview of how your iPhone works and an opportunity to ask your spec /course/5626/mobile-devices-support Fri, 30 Jun 2017 14:55:38 GMT Speaking with Confidence – (bringing your narrative to life) In this highly interactive session run by City Academy you will learn how to share your experiences in a personal or professional setting using proven and effective techniques. You will learn how to infuse your speech with different emotions and lear /course/5627/speaking-confidence-bringing-narrative-life Thu, 29 Jun 2017 14:30:56 GMT Presence and Impact This is a practical workshop delivered by City Academy that focuses upon the importance of ‘presence’ or gravitas. The workshop covers the importance of understanding body language (one’s own and others) and helps participants with their sense of con /course/5628/presence-impact Thu, 29 Jun 2017 14:41:43 GMT Introduction to Yammer Find what you need, right when you need it. Yammer seamlessly enables connections to people and information from across your organization that you never knew existed, making it easier to move your work forward. This page gives you the support you /course/5629/introduction-yammer Wed, 19 Jul 2017 14:37:59 GMT Business Analysis Practice - this course is by invitation only Delegates will learn how to improve business processes and relationships while learning about the purpose and benefits. This will enable the delegate to avoid conflicts and build better business relationships as well as using business data to improve /course/5630/business-analysis-practice-course-invitation Wed, 26 Jul 2017 14:38:02 GMT FREE - Life Saving Skills for Southwark Staff In light of recent events and as witnessed through various media, acts of courage emerge showing humanity at its best. Often, it’s a stranger who is able to help support and provide encouragement through these difficult times. With this in mi /course/5635/free-life-saving-skills-southwark-staff Tue, 01 Aug 2017 10:35:45 GMT Essential First Aid - All Ages This course is for all staff who want to know what action to take in any emergency and want to learn how to deal with accidents and injuries. It covers emergency life support procedures for adults, children and infants. /course/5636/essential-first-aid-ages Tue, 01 Aug 2017 11:04:18 GMT Minutes and Meetings Become quicker, more efficient and more confident in your note taking for meetings, effectively selecting the important details and writing them down easily; follow this up by transforming them into clear and professional minutes. /course/5642/minutes-meetings Fri, 11 Aug 2017 18:01:12 GMT Preparing and Presenting Reports Put together reports in a structured, effective way that helps you to get your message across and helps the reader get what they need; use a step-by-step process of focusing, planning, writing and reviewing to achieve your aims with your reports. /course/5643/preparing-presenting-reports Mon, 14 Aug 2017 12:18:47 GMT Customer Service Excellence You will learn the skills required to provide exceptional customer service, as well as manage customers’ expectations and requests. /course/5644/customer-service-excellence Mon, 14 Aug 2017 13:38:55 GMT Writing in Plain English Write letters, emails and other documents more effectively, using structure and planning to aid clarity and impact; use simple rules of plain, direct English to help you get your message across successfully. /course/5645/writing-plain-english Mon, 14 Aug 2017 12:43:22 GMT Effective Interview Preparation Get yourself ready to give the best possible impression in an interview, by understanding what interviewers are looking for, and how to present your skills and experience to best meet the requirements. /course/5646/effective-interview-preparation Fri, 11 Aug 2017 16:43:32 GMT Managing Your Time Effectively You will learn how to overcome the primary causes of poor time management, prioritising your tasks and planning to increase personal and team productivity. This course includes identifying low productivity and outcomes, and scheduling your activities /course/5647/managing-time-effectively Mon, 14 Aug 2017 12:14:03 GMT Presenting and Public Speaking Make an impact by learning how to build a logical and attention holding structure to your presentation, effectively project your voice, deal with nerves and focus on getting your message across. /course/5648/presenting-public-speaking Mon, 14 Aug 2017 12:50:01 GMT Effective Complaints Handling Learn techniques that will improve your ability to manage and resolve complaints whilst maintaining a customer focused attitude. /course/5649/effective-complaints-handling Tue, 15 Aug 2017 14:26:03 GMT Achieving Your Personal Goals Learn a range of techniques which will improve your ability to set and achieve goals. You will work on your own goals which will help you to transfer the learning straight into your personal or professional situation. /course/5658/achieving-personal-goals Fri, 11 Aug 2017 14:56:31 GMT Building Positive Relationships Delegates will be equipped with a variety of practical tools that will help them build positive workplace relationships and manage difficult situations professionally and effectively. /course/5659/building-positive-relationships Fri, 11 Aug 2017 15:13:48 GMT Surviving and Thriving Through Change This course covers the impact of change and why it can be so difficult to deal with, while exploring key resilience strategies to help cope and thrive during times of change both individually and within teams or working groups. /course/5661/surviving-thriving-through-change Mon, 14 Aug 2017 13:06:58 GMT Handling Difficult Situations and Behaviours Build a comprehensive toolkit for dealing assertively but considerately with difficult behaviours and situations that you may encounter when dealing with colleagues, customers, or anyone else you meet as part of your role. /course/5662/handling-difficult-situations-behaviours Mon, 14 Aug 2017 11:51:31 GMT Building Personal Resilience Build your personal resources, techniques and approaches to bounce back from and cope with the challenges and stresses that work and life present you with. /course/5663/building-personal-resilience Fri, 11 Aug 2017 16:24:16 GMT Developing Your Personal Impact Build on your strengths and learn a variety of techniques to enhance your personal impact and effectiveness through better self-awareness, effective communication, assertiveness and influencing. /course/5664/developing-personal-impact Fri, 11 Aug 2017 16:15:10 GMT Fraud Awareness You will learn how to spot the signs of fraud taking place and also how to report suspected cases of fraud. /course/5666/fraud-awareness Fri, 11 Aug 2017 17:55:24 GMT Presenting Data Effectively Make more impact with your data by learning improved ways to interpret it and display it for your audience and users; take raw data and turn it into helpful charts, graphs and info-graphics. /course/5668/presenting-data-effectively Tue, 15 Aug 2017 14:16:25 GMT Improving Productivity in the Workplace Learn a range of approaches to address productivity issues at work, focusing on the work that's really important and exploring ways to minimise the impact of less productive events, people and activities. /course/5669/improving-productivity-workplace Mon, 14 Aug 2017 13:44:34 GMT Speed Reading Learn a variety of techniques that will improve your reading speed while maintaining an appropriate level of understanding and/or retention. /course/5670/speed-reading Mon, 14 Aug 2017 12:54:22 GMT Effective Problem Solving and Decision Making Delegates will learn a range of approaches to problem solving and decision making. This course is structured around the various stages of problem solving and decision making processes which will help delegates examine problems objectively. /course/5671/effective-problem-solving-decision-making Fri, 11 Aug 2017 17:25:46 GMT Disability - What is disability? This is the first of 4 units that will provide you with an understanding of disability issues, frequent misconceptions and how they may affect service users and work colleagues. Mon, 02 Feb 2015 15:22:24 GMT Disability - Communicating with disabled service users Learn how to identify reasonable adjustments you can make when communicating with disabled people in person, by phone and in writing. Fri, 06 Feb 2015 17:41:23 GMT Disability - Access and barriers to reasonable adjustments You have an important part to play in ensuring that Souhtwark is inclusive of disabled service users and colleagues. You can help to prevent some of the difficulties disabled people may encounter when they try to access goods and services. Wed, 04 Feb 2015 12:21:01 GMT Disability - Inclusion in the workplace This e-learning course is about inclusion in the work place. Fri, 06 Feb 2015 17:42:00 GMT Universal Credit This online module will give you an overview of Universal Credit and its impact on Southwark Council. Mon, 26 Sep 2016 13:17:13 GMT